eCom Solutions provide the following maintenance services:

• Ticket/fault logging—eCom Solutions provide direct access to our ticket/fault logging service, operated out of our central office location.
• Next-business-day, 2 hour and 4 hour advance hardware replacement
• Ongoing system software updates that enable you to evolve your network to ever-changing business needs and increase the return on your hardware investment
• Cisco OS software support to extend the life of your Cisco Systems® devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Preventative Maintenance – Quarterly site visits
• Telephone Support provided by eCom: time tracked with reporting
• Maintenance Support Call-out cover
• Network Management/Monitoring
• Change management
• Status reporting
• Knowledge management—Recording, storing, and retrieval of Network Device Configuration information, used to assist in the resolution of network problems

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